Jobs at the Alpenrose

WORKING AT THE TOP EMPLOYER 2025 (by Rolling Pin!)

The Familux Resorts stand for premium family vacations. Our aim is to offer families an all-round perfect vacation experience at the highest level - characterized by quality, warmth, professionalism and excellent organization of all processes.

Reservations play a central role in this: this is where the first impression is made, where vacation dreams are transformed into high-quality bookings. We are looking for motivated vacation salespeople with real closing power, who don't explain premium, but sell it convincingly.

You are employed at the Alpenrose Familux Resort in Lermoos and work in the Head Office (Team Austria) within the organizational structure of the Familux Resorts. The Austrian team looks after our Austrian hotels across all locations: the Alpenrose Familux Resort in Lermoos and the Dachsteinkönig Familux Resort in Gosau.

As a Reservations Representative, you will be responsible for professionally processing inquiries and making active sales for the Alpenrose Familux Resort and the Dachsteinkönig Familux Resort. Your aim is to convert inquiries into high-quality, suitable bookings, provide guests with excellent advice and increase revenue per booking through upselling and cross-selling. You will ensure consistent premium communication, high data quality in the PMS/CRM and a smooth process from inquiry to arrival.

Your main tasks:

• Active premium sales (telephone & written) of rooms, suites, arrangements and packages - consultative, binding, strong in closing deals
• Needs analysis and individual advice for discerning guests (family needs, reason for travel, preferences, scope of services, seasonal logic)
• Creation of high-quality, clearly structured offers including alternatives (category and added value arguments instead of price focus)
• Follow-up / follow-up management of offers with the aim of measurably increasing the completion rate
• Consistent upselling (higher category, suite, better location, longer stay, additional comfort) and cross-selling (transfers, spa/treatments, experiences, special services)
• Professional processing of rebookings, cancellations, options, guarantees and payment/deposit issues according to standards
• Clean maintenance of all booking and guest data in the PMS/CRM (preferences, notes, children's ages, special requests, return guest information) as the basis for personalized support
• Ensuring response times, accessibility and tonality at a premium level across all channels
• Close coordination with the Revenue, Marketing and Sales departments, as well as with Front Office & Guest Relation and relevant departments of both resorts to ensure a smooth guest journey
• Active participation in the further development of sales argumentation, offer modules, standards, text templates, AI systems and FAQs

Our requirements for you:

Professional qualifications:

• Professional experience in reservations, front office or sales in the upscale vacation hotel industry.
• Proven strength in telephone sales and sales-oriented consulting (value-based argumentation of high-priced services).
• Very good understanding of offer design, availability logic, rate/restriction systems, as well as cancellation and rebooking processes.
• Confident handling of PMS/reservation systems, ideally Oracle Opera Cloud, as well as MS Office.
• Very good written and spoken German and English; other languages an advantage.

Personal qualities:

• Strong sales mentality: you sell premium through added value, security, experience and quality - not discounts.
• Excellent communication skills (especially on the phone): clear, structured, empathetic, confident.
• High service orientation and host mentality, combined with commitment and focus on results.
• Structured, reliable, solution-oriented way of working - even with a high volume of inquiries and at peak times.
• High accuracy and sense of responsibility (data quality, commitments, details) as well as team spirit and respectful communication.

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Sunday bonus from 1 year of service
• Time billing to the minute
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, W-LAN and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends

Accommodation cannot be provided.

You can find all our Familux benefits under the following link: Familux Benefits

Remuneration according to Familux Pay (depending on qualifications) from € 2.800,- gross per month at 45h/week possible.

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness.

Pay above the standard pay scale and commensurate with qualifications; plus Sunday bonuses; plus personal and in-house tips.

Would you like to work in an innovative family resort where humanity, warmth and a genuine team culture are very important? Then you've come to the right place!

As part of Familux Resorts, we stand for extraordinary experiences - for guests of all ages. So that we can live this experience every day, we need people like you: committed, motivated and full of a host's heart.

Even if no suitable position is currently advertised, we would be delighted to receive your unsolicited application!

You can shine with us in these areas

• Front Office & Reservations | you are the friendly voice and the first smile
• Service, Bar & Sommelier | you love to prepare special moments of pleasure for guests
• Kitchen | from commis to kitchen professional - you conjure up taste sensations
• Housekeeping | you make sure that families feel completely at ease
• Kids Club, baby care & teen care | you make children's eyes light up
• Spa, wellness & fitness | you provide peace and energy
• Technology | you keep the business running
• Administration & Management | you organize, plan and develop

Or do you have talents that we haven't even thought of yet? Perfect - we are curious!

As part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Local bonus
• Personal tips and participation in the house tips
• Time billing to the minute
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, W-LAN and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends

You can find all our Familux benefits under the following link: Familux Benefits

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness

Starte deine Karriere in der Alpenrose!

Du bist ein echtes Organisationstalent, bewahrst gerne den Überblick und hast eine schnelle Auffassungsgabe? Dann ist diese Ausbildung wie gemacht für dich! Als Hotel- & Gastgewerbeassistent:in lernst du bei uns alle wichtigen Abläufe in einem modernen Familienresort kennen – von der Rezeption über den Service bis hin zur internen Büroorganisation.

Das erwartet dich bei uns

• 3-jährige Ausbildung mit spannenden Einblicken in alle Hotelbereiche
• Du bist einige Monate im Servicebereich tätig – gemeinsam mit dem Team sorgst du für ein rundum gelungenes Gästeerlebnis
• Du empfängst Gäste professionell und freundlich – vom Check-in bis zum Check-out
• Du betreust unsere Gäste persönlich, am Telefon und per E-Mail
• Du erstellst Hotelrechnungen und übernimmst Aufgaben im Bereich Kassa und Büroorganisation
• Du lernst, wie man mit Gästewünschen und Reklamationen souverän umgeht
• Du arbeitest abteilungsübergreifend mit Service, Küche, Etage, Technik und Spa zusammen
• Du besuchst regelmäßig Schulungen und Weiterbildungskurse (Interne Learning Academy) 
• Natürlich gehören auch Sauberkeit und Ordnung am Arbeitsplatz dazu
• Deine Aufgaben im Servicebereich findest du übrigens auch in der Lehre zur/zum Restaurantfachfrau/-mann – du bekommst also gleich zwei spannende Einblicke auf einmal!

Das bringst du mit

• Interesse am Hotelleben und Freude an Teamarbeit
• Freundliches Auftreten und Organisationstalent
• Zuverlässigkeit und Lernbereitschaft
• Einen Pflichtschulabschluss (oder kurz davor)

Darauf kannst du dich freuen

🎓 Viele zusätzliche Extras für Lehrlinge (z. B. Familux Academy, Events, Prämien) 
🎁 Gutscheine & Goodies für besondere schulische Erfolge
⏱️ Sekundengenaue Arbeitszeiterfassung & Unterstützung bei der LAP (inkl. Berichtsheft)
🍽️ All-in-Verpflegung – Frühstück, Mittag, Abendessen & Snacks, auch an freien Tagen
💪 Kostenlose Nutzung von Fitnessraum, Pool, Sauna und mehr
🏨 Ermäßigte Aufenthalte in allen Familux Resorts für dich & deine Familie
💵 100€ Einheimischenbonus pro Monat (wenn keine Unterkunft vom Resort benötigt wird) 

Lehre & Matura? Bei uns geht beides!
Starte deine Zukunft mit doppelter Power – in der Alpenrose

Du möchtest eine spannende Lehre machen, aber gleichzeitig auch die Matura in der Tasche haben? Kein Problem –wir bieten dir die perfekte Kombination aus praktischer Ausbildung und Berufsmatura.

Gemeinsam unterstützen wir dich dabei, deinen Weg zur Matura parallel zur Lehre zu gehen – individuell, flexibel und ganz auf dich abgestimmt.

Falls du Interesse hast, schreib uns gerne das noch zusätzlich in deine Bewerbung. 

Wir sind davon überzeugt, dass Vielfalt und unterschiedliche Perspektiven unser Team stärken. Jede Bewerbung wird mit gleicher Aufmerksamkeit und Fairness geprüft.

Lehrlingsentgelt lt. österreichischen Kollektiv, inkl. Einheimischen Bonus* von je 100€ Brutto pro Monat zusätzlich