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WORKING AT THE TOP EMPLOYER 2025 (by Rolling Pin!)

The Alpenrose Familux Resort is one of the leading luxury family resorts in Europe. Our aim is to offer families a holistic vacation experience at the highest level - characterized by quality, warmth, professionalism and excellent organization of all processes.

The front office plays a central role in this. As the first point of contact for guests and as the organizational interface between the departments, it makes a significant contribution to the quality of the entire stay.

Some of your tasks:

• Operational and technical management of the Front Office area (Reception, Guest Relations, Night Audit)
• Ensuring a smooth flow of information between all guest-related areas and the hotel management
• First management escalation level for guest complaints, special guest cases and sensitive situations in the hotel
• Active presence in the hotel and acting as a role model in appearance, communication and management style
• Structured recording, prioritization and forwarding of guest information, special features and operational challenges
• Leading, motivating, training and developing the team
• Creating and monitoring duty rosters, time recording and vacation planning
• Ensuring consistent compliance with all service, quality and safety standards at the front office
• Active participation in the analysis, further development and sustainable implementation of processes and quality standards in the rooms area

A matter of course for you anyway:

• Several years of professional experience as a Front Office Manager, preferably in the upscale vacation hotel industry (4- or 5-star)
• Proven management experience in leading larger teams and in complex resort structures
• Sound operational understanding of all front office relevant processes including room management, upselling and close collaboration with revenue management
• Ability to act as a competent contact person in cooperation with revenue management, accounting and reservations
• Strong service and problem-solving skills as well as confident handling of VIPs, demanding guest groups and complex service recovery situations
• Very good and proven knowledge of Oracle's Opera (Cloud) as well as strong reporting and analysis skills to manage quality, guest satisfaction and operational metrics
• Strong analytical skills for the evaluation, optimization and sustainable implementation of processes and quality standards
• Confident handling of MS Office and a strong understanding of numbers and processes
• Advanced management or business qualifications (e.g. management programs, management studies or comparable further training) are a strong plus

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Accommodation in a single room can be provided at a reasonable rent
• Weekend bonus
• Personal tips and participation in the house tips
• Time billing to the minute
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, Wi-Fi, bike rental for excursions and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends

You can find all our Familux benefits under the following link: Familux Benefits

Sounds like an exciting challenge? Then apply now and become part of our Familux team!

Remuneration according to Familux Pay up to € 3.870,- gross per month at 45h/week and local bonus possible.

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness

Above-college and qualification-appropriate pay; plus local bonus; plus personal and in-house tips

Leading people, shaping quality

Create a place where peace, quality and contemporary luxury can be felt - at the Dachsteinkönig - Familux Resort in Gosau, nestled in the impressive natural surroundings of the Salzkammergut. For our spa area, we are looking for an experienced and visionary personality as Spa Manager, who combines operational excellence with strategic foresight and develops our spa sustainably.

In your role, you will assume overall responsibility for spa operations - from efficient processes to managing and developing your team and ensuring the highest quality and service standards. With your flair for trends, cost-effectiveness and exceptional guest experience, you will design a spa offering that brings holistic well-being to life at the highest level and makes a significant contribution to the success of our resort.

Your tasks

• Overall responsibility for our spa area, including operational management and strategic development
• Management, training and development of a qualified team (approx. 12 employees)
• Ensuring a first-class guest experience - personal, individual, cordial
• Budget responsibility incl. planning, controlling and profitability analysis
• Responsibility for purchasing, stock management and product availability - with an eye for the essentials and the big picture
• Quality and hygiene control at a high level in cooperation with the management
• Development and implementation of sales strategies for treatments & spa products
• Active cooperation with the management to ensure and further develop our standards

What you bring with you

• Completed, sound training in spa management, wellness, cosmetics, massage or health management - ideally with additional qualifications in operations management or management
• Several years of demonstrable experience in a management position in a high-quality spa or wellness area, preferably in a 4- or 5-star hotel
• In-depth understanding of the operational management of a spa business, including personnel management, budget responsibility, merchandise management and quality management
• Leadership skills with the ability to motivate, develop and inspire a multidisciplinary team to deliver excellent guest service
• Strong analytical skills and experience in planning and controlling sales and cost figures
• Confident handling of modern spa and booking systems as well as digital product management
• High degree of customer orientation and a feel for the needs of discerning guests, combined with a clear awareness of quality
• Strong communication skills in German and English (at least B1/B2), other foreign languages an advantage
• Passion for innovation and further development in the spa sector, combined with a service-oriented and solution-oriented way of working

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Free participation in the Familux Academy - a training program with 120 training courses
• An innovative sales and quality award system
• A unique local bonus* of up to €300 gross extra milk (if you don't need accommodation from us)
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, Wi-Fi, bike rental for excursions and much more...)
• Accommodation for your own children in the children's club if required
• Employees recruit employees Benefit
• % on spa treatments and % on purchase of products and F&B
• Voluntary Sunday bonus - from 1 year of service
• E-car option and bike leasing by arrangement and length of service

You can find all our Familux benefits under the following link: Familux Benefits

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness.

Above-college and qualification-appropriate pay

WORKING AT A TOP EMPLOYER 2025 (by Rolling Pin)!

As an Assistant Spa Manager, you are the operational link between the Spa Manager, the team, and our guests. You combine professional excellence as a therapist with an active leadership role in day-to-day operations – always aiming to continuously enhance treatment quality, service processes, and team culture at the highest level.

As an experienced, empathetic, and present leader, you support the Spa Manager in all operational matters, identify opportunities for improvement, uphold standards, and guide the team according to our Familux service philosophy. You don’t work from the office behind the scenes; instead, you are visible, actively engaged, and operationally involved – maintaining close connections with both guests and team members.

 
Your main responsibilities

• Support the Spa Manager in the operational and organizational management of the Spa area
• Actively participate in daily operations and ensure smooth workflows at the Spa reception and across the Spa
• Coordinate and optimize appointment and treatment schedules for optimal capacity utilization
• Lead, motivate, and support the Spa team in daily operations
• Ensure a warm, professional guest welcome and personalized service
• Provide expert advice and actively sell Spa treatments, products, and packages
• Maintain quality standards for all Spa services and continuously develop offerings
• Handle guest feedback, requests, and complaints professionally
• Assist in planning and implementing sales promotions, Spa packages, and campaigns
• Collaborate closely with other departments to create a holistic guest experience
• Share responsibility for administrative tasks, KPIs, and reports in the Spa area
• Ensure order, cleanliness, and a calm, stylish atmosphere throughout the Spa
   

Your profile

Professional qualifications:

• Completed training in wellness, spa, or hotel management, or equivalent professional experience
• Several years of experience in the Spa or hotel industry, ideally in a leadership or deputy position
• Strong knowledge of Spa treatments, therapies, and wellness concepts
• Experience with Spa reservation and POS systems (e.g., TAC or equivalent)
• Confident use of MS Office and digital tools
• Business acumen and interest in KPIs
• Professional and polished appearance

Personal qualities:

• Strong hospitality skills with warmth and empathy
• Leadership skills and enjoyment in developing and motivating a team
• Organizational talent and structured, solution-oriented work style
• High-quality awareness and sensitivity to the needs of demanding guests
• Responsibility, initiative, and decisiveness
• Discretion and professionalism in guest interactions
• Flexibility, resilience, and enthusiasm for a dynamic work environment
• Interest in wellness, health, and holistic wellbeing
• Excellent German and English skills; additional languages are an advantage
   

When you work at Familux Resorts, you’re not just a number in the system. You’re not just an employee. You’re part of the family!

•  As part of our Familux Family, we offer you
• A responsible leadership position in a renowned resort with excellent development opportunities
• A family-oriented working environment where your ideas are valued and your achievements recognized
• More than just "all inclusive" (buffet breakfast, lunch, and dinner, snacks, and drinks—even on days off)
• Accommodation with kitchen facilities at favorable conditions
• Personal tips as well as participation in house tips
• Sunday bonus after 1 year of service
• Minute-accurate time tracking
• Free participation in the Familux Academy – a training program with 120 courses
• Free use of the entire hotel infrastructure (fitness room, indoor & outdoor pools, gym, sauna, Wi-Fi, and more…)
• Placement of your own children in the kids’ club (during holidays or long-term)
• Discounted stays in our sister hotels year-round, also for family members and friends

You can find all our Familux benefits here: [Familux Benefits]

Salary: According to Familux Pay from €2,680 gross per month for 40 hours/week (overpayment depending on qualifications).

We are convinced that diversity and different perspectives strengthen our team. Every application is reviewed with equal attention and fairness.

Above-college and qualification-appropriate pay; plus local bonus; plus personal and in-house tips