Jobs at the Dachsteinkönig

WORKING AT A TOP EMPLOYER 2025 (by Rolling Pin)!

As an Assistant Spa Manager, you are the operational link between the Spa Manager, the team, and our guests. You combine professional excellence as a therapist with an active leadership role in day-to-day operations – always aiming to continuously enhance treatment quality, service processes, and team culture at the highest level.

As an experienced, empathetic, and present leader, you support the Spa Manager in all operational matters, identify opportunities for improvement, uphold standards, and guide the team according to our Familux service philosophy. You don’t work from the office behind the scenes; instead, you are visible, actively engaged, and operationally involved – maintaining close connections with both guests and team members.

 
Your main responsibilities

• Support the Spa Manager in the operational and organizational management of the Spa area
• Actively participate in daily operations and ensure smooth workflows at the Spa reception and across the Spa
• Coordinate and optimize appointment and treatment schedules for optimal capacity utilization
• Lead, motivate, and support the Spa team in daily operations
• Ensure a warm, professional guest welcome and personalized service
• Provide expert advice and actively sell Spa treatments, products, and packages
• Maintain quality standards for all Spa services and continuously develop offerings
• Handle guest feedback, requests, and complaints professionally
• Assist in planning and implementing sales promotions, Spa packages, and campaigns
• Collaborate closely with other departments to create a holistic guest experience
• Share responsibility for administrative tasks, KPIs, and reports in the Spa area
• Ensure order, cleanliness, and a calm, stylish atmosphere throughout the Spa
   

Your profile

Professional qualifications:

• Completed training in wellness, spa, or hotel management, or equivalent professional experience
• Several years of experience in the Spa or hotel industry, ideally in a leadership or deputy position
• Strong knowledge of Spa treatments, therapies, and wellness concepts
• Experience with Spa reservation and POS systems (e.g., TAC or equivalent)
• Confident use of MS Office and digital tools
• Business acumen and interest in KPIs
• Professional and polished appearance

Personal qualities:

• Strong hospitality skills with warmth and empathy
• Leadership skills and enjoyment in developing and motivating a team
• Organizational talent and structured, solution-oriented work style
• High-quality awareness and sensitivity to the needs of demanding guests
• Responsibility, initiative, and decisiveness
• Discretion and professionalism in guest interactions
• Flexibility, resilience, and enthusiasm for a dynamic work environment
• Interest in wellness, health, and holistic wellbeing
• Excellent German and English skills; additional languages are an advantage
   

When you work at Familux Resorts, you’re not just a number in the system. You’re not just an employee. You’re part of the family!

•  As part of our Familux Family, we offer you
• A responsible leadership position in a renowned resort with excellent development opportunities
• A family-oriented working environment where your ideas are valued and your achievements recognized
• More than just "all inclusive" (buffet breakfast, lunch, and dinner, snacks, and drinks—even on days off)
• Accommodation with kitchen facilities at favorable conditions
• Personal tips as well as participation in house tips
• Sunday bonus after 1 year of service
• Minute-accurate time tracking
• Free participation in the Familux Academy – a training program with 120 courses
• Free use of the entire hotel infrastructure (fitness room, indoor & outdoor pools, gym, sauna, Wi-Fi, and more…)
• Placement of your own children in the kids’ club (during holidays or long-term)
• Discounted stays in our sister hotels year-round, also for family members and friends

You can find all our Familux benefits here: [Familux Benefits]

Salary: According to Familux Pay from €2,680 gross per month for 40 hours/week (overpayment depending on qualifications).

We are convinced that diversity and different perspectives strengthen our team. Every application is reviewed with equal attention and fairness.

Überkollektive und qualifikationsangemessene Bezahlung; zzgl. Einheimischenbonus; zzgl. persönliche und hausinterne Trinkgelder

The Alpenrose Familux Resort is one of the leading luxury family resorts in Europe. Our aim is to offer families a holistic vacation experience at the highest level, characterized by quality, warmth, professionalism and an uncompromising standard of cleanliness, order and care throughout the hotel. Housekeeping plays a central role in this. It is largely responsible for the first and lasting impression of the resort and ensures that rooms, public areas and internal areas are in perfect, high-quality condition at all times.

As Executive Housekeeping Manager, you are responsible for the operational, technical and organizational management of the entire housekeeping area and ensure that all guest rooms, public areas as well as staff and back-of-house areas meet the resort's high quality, hygiene and service standards at all times.

In addition to the operational responsibility, the focus of the position is on the responsibility for the structural development of the organization, the systematic qualification and development of the teams as well as the evaluation, control and sustainable anchoring of housekeeping standards throughout the resort.

Your main tasks:

• Operational, technical and organizational overall management of the housekeeping area including guest rooms, public areas, F&B outlets, spa & wellness areas as well as staff and back-of-house areas
• Overall responsibility for ensuring a consistently high level of cleanliness, hygiene and quality throughout the resort
• Responsibility for the evaluation, further development and sustainable implementation of housekeeping standards, quality processes and control systems
• Establishing, managing and continuously developing an efficient housekeeping organization including clear management structures, roles and responsibilities
• Organization and management of staff deployment, duty and working time models and resources
• Responsibility for operational costs, use of materials, inventory management and the evaluation and planning of necessary investments
• Management and overall technical responsibility for external service providers in the housekeeping environment
• Regular, overarching quality controls and inspections to ensure that defined standards are met
• Active participation in the further development of process and quality-relevant organizational structures in the rooms area

Our requirements for you:

Professional qualifications

• Proven professional and management experience as an executive housekeeper or in a deputy management role in a 4- or 5-star hotel
• Very good operational understanding of all housekeeping relevant processes in rooms and public areas
• Experience in staff scheduling, cost control, materials and inventory management
• Sound knowledge of quality, hygiene and organizational standards
• Ability to manage operational quality, organization and profitability simultaneously
• Experience in working with structured quality, hygiene and organizational standards (e.g. LQA, ISO, comparable internal quality or audit systems) or demonstrable understanding of their structure, implementation and sustainable application in operational hotel operations
• Good user knowledge of MS Office, confident use of Opera / Opera Cloud is required

Personal characteristics

• Strong sense of cleanliness, order, hygiene and service quality
• Structured, confident leader with natural authority and a clear attitude
• Experience in leading international, multicultural teams and the ability to organize training and work processes in a clear, structured and practical manner
• Strong organizational and coordination skills with a strong personal commitment to quality
• Ability to switch confidently between organizational work and operational presence
• Ability to work under pressure, strong decision-making skills and clear, calm communication
• Very good written and spoken German and English, additional language skills (e.g. Hungarian and/or Serbian) an advantage
• Experience in leading multicultural teams desirable

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Accommodation in a single room can be provided at a reasonable rent
• Personal tips and participation in the house tips
• Time billing to the minute
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, Wi-Fi, bike rental for excursions and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends
• You can find all our Familux benefits under the following link: Familux Benefits

Remuneration according to Familux Pay from € 3570.00 gross at 45 h/week. (Overpayment depending on qualifications)

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness.

Pay above the standard pay scale and commensurate with qualifications; plus Sunday bonuses; plus personal and in-house tips.

WORK AT TOP.ARBEITGEBER 2025 (by Rolling Pin)!

As a Housekeeping Supervisor, you will ensure the smooth running of operations in your assigned area of responsibility and ensure that cleanliness, hygiene and quality standards are consistently maintained.

Your position has a strong operational focus: you are present on the floor, work actively, support the housekeeping staff in daily business and are the first point of contact for operational issues. At the same time, you are the extended arm of the Assistant Executive Housekeeper and a decisive factor in successfully implementing the housekeeping strategy "on the floor".

Your main tasks:

• Ensuring the consistent implementation of housekeeping standards in the direct working environment of employees
• Presence and guidance of the housekeeping staff in the assigned area during the daily business as well as active cooperation when required
• Checking guest rooms, public areas and internal areas in accordance with the defined quality and hygiene standards
• Ensuring compliance with timelines, workflows and priorities in the area of responsibility
• Responsibility for order, cleanliness and functionality of the housekeeping offices and floor trolleys
• Organization and coordination of additional and special services
• Support with inventories, material counts and ongoing monitoring of consumables
• Recognizing, reporting and tracking defects, damage or technical faults in collaboration with the technical department
• Technical support with the induction of new employees
• Passing on quality deviations, bottlenecks and suggestions for improvement to the supervisor

Our requirements for you:

Professional qualifications:

• Completed training in the hotel industry or several years of relevant professional experience in housekeeping, ideally in a management-related position
• Very good understanding of cleanliness, hygiene, order and efficient work processes
• Efficiency and a strong understanding of organization

Personal qualities:

• High standards of cleanliness, order and quality
• Structured, reliable and independent way of working
• Presence and assertiveness
• Hands-on mentality and willingness to actively participate
• Ability to work under pressure and maintain an overview even during work-intensive phases
• Team-oriented, respectful and clear demeanor
• A sense of responsibility for your own area and the team
• Good communication skills in German and English, additional language skills (e.g. Hungarian and/or Serbian) an advantage

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Accommodation in a single room can be provided at a reasonable rent
• Personal tips and participation in the house tips
• Time billing to the minute
• Sunday bonus - from 1 year of service
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, W-LAN and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends

You can find all our Familux benefits under the following link: Familux Benefits

Remuneration according to Familux Pay from € 2920.00 gross at 45 h/week. (Overpayment depending on qualifications)

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness.

Pay above the standard pay scale and commensurate with qualifications

WORKING AT THE TOP EMPLOYER 2025 (by Rolling Pin!)

The Alpenrose Familux Resort is one of the leading luxury family resorts in Europe. Our aim is to offer families a holistic vacation experience at the highest level - characterized by quality, warmth, professionalism and excellent organization of all processes.

The front office plays a central role in this. As the first point of contact for guests and as the organizational interface between the departments, it makes a significant contribution to the quality of the entire stay.

Some of your tasks:

• Operational and technical management of the Front Office area (Reception, Guest Relations, Night Audit)
• Ensuring a smooth flow of information between all guest-related areas and the hotel management
• First management escalation level for guest complaints, special guest cases and sensitive situations in the hotel
• Active presence in the hotel and acting as a role model in appearance, communication and management style
• Structured recording, prioritization and forwarding of guest information, special features and operational challenges
• Leading, motivating, training and developing the team
• Creating and monitoring duty rosters, time recording and vacation planning
• Ensuring consistent compliance with all service, quality and safety standards at the front office
• Active participation in the analysis, further development and sustainable implementation of processes and quality standards in the rooms area

A matter of course for you anyway:

• Several years of professional experience as a Front Office Manager, preferably in the upscale vacation hotel industry (4- or 5-star)
• Proven management experience in leading larger teams and in complex resort structures
• Sound operational understanding of all front office relevant processes including room management, upselling and close collaboration with revenue management
• Ability to act as a competent contact person in cooperation with revenue management, accounting and reservations
• Strong service and problem-solving skills as well as confident handling of VIPs, demanding guest groups and complex service recovery situations
• Very good and proven knowledge of Oracle's Opera (Cloud) as well as strong reporting and analysis skills to manage quality, guest satisfaction and operational metrics
• Strong analytical skills for the evaluation, optimization and sustainable implementation of processes and quality standards
• Confident handling of MS Office and a strong understanding of numbers and processes
• Advanced management or business qualifications (e.g. management programs, management studies or comparable further training) are a strong plus

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Accommodation in a single room can be provided at a reasonable rent
• Weekend bonus
• Personal tips and participation in the house tips
• Time billing to the minute
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, Wi-Fi, bike rental for excursions and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends

You can find all our Familux benefits under the following link: Familux Benefits

Sounds like an exciting challenge? Then apply now and become part of our Familux team!

Remuneration according to Familux Pay up to € 3.870,- gross per month at 45h/week and local bonus possible.

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness

Pay above the standard pay scale and commensurate with qualifications; plus Sunday bonuses; plus personal and in-house tips.