Jobs in Oberjoch

WORKING AT THE TOP EMPLOYER 2025 (by Rolling Pin!)

The Alpenrose Familux Resort is one of the leading luxury family resorts in Europe. Our aim is to offer families a holistic vacation experience at the highest level - characterized by quality, warmth, professionalism and excellent organization of all processes.

The front office plays a central role in this. As the first point of contact for guests and as the organizational interface between the departments, it makes a significant contribution to the quality of the entire stay.

Some of your tasks:

• Operational and technical management of the Front Office area (Reception, Guest Relations, Night Audit)
• Ensuring a smooth flow of information between all guest-related areas and the hotel management
• First management escalation level for guest complaints, special guest cases and sensitive situations in the hotel
• Active presence in the hotel and acting as a role model in appearance, communication and management style
• Structured recording, prioritization and forwarding of guest information, special features and operational challenges
• Leading, motivating, training and developing the team
• Creating and monitoring duty rosters, time recording and vacation planning
• Ensuring consistent compliance with all service, quality and safety standards at the front office
• Active participation in the analysis, further development and sustainable implementation of processes and quality standards in the rooms area

A matter of course for you anyway:

• Several years of professional experience as a Front Office Manager, preferably in the upscale vacation hotel industry (4- or 5-star)
• Proven management experience in leading larger teams and in complex resort structures
• Sound operational understanding of all front office relevant processes including room management, upselling and close collaboration with revenue management
• Ability to act as a competent contact person in cooperation with revenue management, accounting and reservations
• Strong service and problem-solving skills as well as confident handling of VIPs, demanding guest groups and complex service recovery situations
• Very good and proven knowledge of Oracle's Opera (Cloud) as well as strong reporting and analysis skills to manage quality, guest satisfaction and operational metrics
• Strong analytical skills for the evaluation, optimization and sustainable implementation of processes and quality standards
• Confident handling of MS Office and a strong understanding of numbers and processes
• Advanced management or business qualifications (e.g. management programs, management studies or comparable further training) are a strong plus

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Accommodation in a single room can be provided at a reasonable rent
• Weekend bonus
• Personal tips and participation in the house tips
• Time billing to the minute
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, Wi-Fi, bike rental for excursions and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends

You can find all our Familux benefits under the following link: Familux Benefits

Sounds like an exciting challenge? Then apply now and become part of our Familux team!

Remuneration according to Familux Pay up to € 3.870,- gross per month at 45h/week and local bonus possible.

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness

Pay above the standard pay scale and commensurate with qualifications; plus Sunday bonuses; plus personal and in-house tips.

Would you like to work in an innovative family resort where humanity, warmth and a genuine team culture are very important? Then you've come to the right place!

As part of Familux Resorts, we stand for extraordinary experiences - for guests of all ages. So that we can live this experience every day, we need people like you: committed, motivated and full of a host's heart.

Even if no suitable position is currently advertised, we would be delighted to receive your unsolicited application!

You can shine with us in these areas

• Front Office & Reservations | you are the friendly voice and the first smile
• Service, Bar & Sommelier | you love to prepare special moments of pleasure for guests
• Kitchen | from commis to kitchen professional - you conjure up taste sensations
• Housekeeping | you make sure that families feel completely at ease
• Kids Club, baby care & teen care | you make children's eyes light up
• Spa, wellness & fitness | you provide peace and energy
• Technology | you keep the business running
• Administration & Management | you organize, plan and develop

Or do you have talents that we haven't even thought of yet? Perfect - we are curious!

As part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Local bonus
• Personal tips and participation in the house tips
• Time billing to the minute
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, W-LAN and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends

You can find all our Familux benefits under the following link: Familux Benefits

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness

Start your career at the Alpenrose!

Are you a real organizational talent, like to keep track of things and have a quick mind? Then this apprenticeship is made for you! As a Hotel & Catering Assistant , you will get to know all the important processes in a modern family resort - from reception and service to internal office organization.

What you can expect with us

• 3-year apprenticeship with exciting insights into all hotel areas
• You will work in the service area for several months - together with the team, you will ensure an all-round successful guest experience
• You welcome guests in a professional and friendly manner - from check-in to check-out
• You look after our guests in person, on the phone and by email
• You prepare hotel invoices and take on tasks in the area of cash register and office organization
• You will learn how to handle guest requests and complaints with confidence
• You work across departments with service, kitchen, floor, technology and spa
• You regularly attend training and further education courses (Internal Learning Academy)
• Of course, cleanliness and order in the workplace are also part of the job
• Your tasks in the service area are also part of your apprenticeship as a restaurant specialist - so you get two exciting insights at once!

What you bring with you

• Interest in hotel life and enjoy teamwork
• Friendly manner and organizational skills
• Reliability and a willingness to learn
• A compulsory school-leaving certificate (or close to it)

What you can look forward to

🎓 Many additional extras for apprentices (e.g. Familux Academy, events, bonuses)
🎁 Vouchers & goodies for special school successes
⏱️ Up-to-the-second working time recording & support with the LAP (incl. Report booklet)
🍽️ All-in catering - breakfast, lunch, dinner & snacks, including on days off
💪 Free use of the gym, pool, sauna and more
🏨 Reduced stays in all FamiliaReduced stays at all Familux resorts for you & your family
💵 100€ locals bonus per month (if no accommodation is required by the resort)

Apprenticeship & Matura? You can do both with us!
Start your future with double the power - at the Alpenrose

Would you like to do an exciting apprenticeship but also have your school-leaving certificate in your pocket? No problem - we offer you the perfect combination of practical training and vocational baccalaureate.

Together, we will help you to complete your Matura alongside your apprenticeship - individually, flexibly and tailored to your needs.

If you are interested, please include this in your application.

We are convinced that diversity and different perspectives strengthen our team. Every application is reviewed with equal attention and fairness.

Lehrlingsentgelt lt. österreichischen Kollektiv, inkl. Einheimischen Bonus* von je 100€ Brutto pro Monat zusätzlich

Start your career at the Alpenrose!

Do you love welcoming guests, giving them a great stay with attention and warmth and making sure everything runs smoothly - from check-in to restaurant recommendations? Do you have an eye for detail, a smile on your face and enjoy looking after people from all over the world?

Then training as a hotel and restaurant specialist is just the thing for you!
In this exciting job, you are the first point of contact for our guests - at reception, in service or at special events - and make them feel welcome from the very first moment.

What you can expect from us

• 4-year apprenticeship with a wide range of insights into reception, service and guest care
• You will learn how to carry out check-ins & check-outs professionally and manage reservations
• Food & beverage service and serving are part of your everyday life
• You inform, advise and look after our guests with competence and charm
• You will be involved in the planning and implementation of events
• Training & further education will make you a hotel professional step by step
• Administrative tasks such as invoicing, guest inquiries and office organization are also part of the job
• Tidiness, cleanliness & a friendly demeanor are a matter of course for you

What you bring with you

• Interest in hotel life and enjoy teamwork
• Friendly appearance and organizational skills
• Reliability and willingness to learn
• A compulsory school-leaving certificate (or close to it)

What you can look forward to

🎓 Many additional extras for apprentices (e.g. Familux Academy, events, bonuses)
🎁 Vouchers & goodies for special school successes
⏱️ Up-to-the-second working time recording & support with the LAP (incl. Report booklet)
🍽️ All-in catering - breakfast, lunch, dinner & snacks, including on days off
💪 Free use of the gym, pool, sauna and more
🏨 Reduced stays in all FamiliaReduced stays at all Familux resorts for you & your family
💵 100€ locals bonus per month (if no accommodation is required by the resort)

Apprenticeship & Matura? Both are possible with us!

Start your future with double the power - at the Alpenrose

Would you like to do an exciting apprenticeship but also have your school-leaving certificate in your pocket at the same time? No problem - we offer you the perfect combination of practical training and vocational baccalaureate.

Together, we will help you to complete your Matura alongside your apprenticeship - individually, flexibly and tailored to your needs.

If you are interested, please include this in your application.

We are convinced that diversity and different perspectives strengthen our team. Every application is reviewed with equal attention and fairness.

Lehrlingsentgelt lt. österreichischen Kollektiv, inkl. Einheimischen Bonus* von je 100€ Brutto pro Monat zusätzlich