FAQ – Alpenrose
In the beautiful Ausserfern, at the foot of the Zugspitze, lies the village of Lermoos, the most touristic place in the district of Reutte. The district capital of Reutte and the famous Garmisch-Partenkirchen are only 20 minutes away, and the cities of Innsbruck and Munich can be reached in 1 hour.
Total specialization, one hotel, one concept, one guest!That’s what sets us apart and, above all, our uncompromising implementation. We offer family vacations at 4*s level for young and old. You can only book a vacation at the Alpenrose if at least one child is with you. We have over 180 adults and over 160 children as guests at any one time.
At the Alpenrose we have the great fortune of being very well booked all year round. We are one of the few hotels that have a consistently good occupancy rate and therefore do not have to impose vacation closures. This means that even in the months of the “high season” we can offer vacations especially to families with school-age children.
In principle, only families with children can book with us – reservations without children are not possible. Most of our guests come from German-speaking countries (89%). The other guests are spread across the British, Eastern European and international markets.
All non-alcoholic drinks are included 24 hours a day. Due to the high level of satisfaction of our guests, in addition to the “normal” salary, the house tips are distributed twice a year. Furthermore, our staff also receive personal tips from the guests.
At the Alpenrose, we now employ over 190 people at all times, who work in the following teams: Reception, spa & wellness, children’s club, service, kitchen, administration (management, marketing, accounting, personnel administration) and building services.
Alpenrose employees live in one of our three staff houses. All rooms and apartments are equipped with WLAN, TV and cooking facilities.
Yes, employee meals – breakfast, lunch and dinner, and even cake in the afternoon – are included free of charge.You can even eat for free on your days off.
Our staff catering is based on the menu plan of our guests. This means that the lunch (kebabs, cheese noodles, pasta, fish, goulash, steak, etc…) that has been over-prepared for our guests goes to our employees for dinner (freshly cooked again). For lunch, the team receives the dishes (sushi, pizza, burgers, ragouts, etc…) from the previous day’s dinner (freshly prepared again). If our guests are too hungry from time to time, our employees get something to eat from their own wish list… On public holidays, special dishes (e.g. roast beef with truffle polenta and bean bundles) are prepared directly in the kitchen and can be picked up by the staff.
A special treat for our employees at the Alpenrose is the use of the fitness room daily from 18:00. After consultation, you are also welcome to bring your children for supervision.
If you’re the sporty type, you can do just about anything in the Zugspitzarena. Our favorites include; skiing, touring, diving, mountain biking, Segway riding, jogging, soccer, beach volleyball, curling, ice skating etc. … If you prefer something a little less sporty, you can go for leisurely walks or have a great day out in Innsbruck or Munich (60 minutes away). Right next to the staff house there is a sports facility with football, basketball and beach volleyball courts as well as a brand new generation park with pump track.
There is of course a Christmas party, ski days, barbecues and the individual departments often organize evening get-togethers and events. The camaraderie and team spirit is particularly high in our hotel.
Your earnings depend on your weekly/monthly hours/workload. You decide whether you want to work 4, 5 or 6 days. In principle, ALL our employees are paid fair and good wages, which are based at least on the collective wages. Depending on experience, performance and length of service, there is of course a corresponding financial compensation in addition to the statutory minimum wage. Through additional tips, free use of the infrastructure, full board and lodging including TV and Wifi, employees can save almost their entire salary. This is not possible in any other industry. Promotion opportunities with adequately rising salaries are of course a matter of course and internal promotions within the company and in the partner hotels are given priority before new managers are hired.
We belong to the absolute elite in the family hotel industry and are delighted to welcome you to our Familux Resorts team. Behind this brand are also absolute professionals – with the Mayer family you have a good and above all fair owner and operator family for whom it is important that every employee is perceived as a person and part of the whole. You can find more information about our partner companies at www.familux.com.
There are regular training courses in all areas. From first aid courses to wine tastings and personality training.
As we are fully aware that we as employees and as a hotel are on the “sunny side” of life, it is important to us to help people who are not doing so well. The money collected from the Christmas raffle, for example, goes entirely to charity every year.
All team members have the opportunity to spend their vacation in the partner hotels at extremely favourable conditions (€ 25 per adult and day, all-inclusive (!)). There are also special discounted rates for families and friends.
In principle, we are always positive about training and further education. We are always pleased to develop the skills and knowledge of our employees and to be able to support each employee financially for these training courses. Depending on the applicability of the skills learned in the company, we cover 100% of the costs.
There is a dedicated information wall in the staff area and in each department, and information events are also held quarterly in our theater. Once a month, there is an employee welcome session with the Alpenrose management. We also have our own Facebook employee page with information and lots of informative posts.
Of course, weekend work is also desirable or necessary here. Over 40% of all sectors in Austria also work at weekends, even priests! However, you can arrange or discuss your days off individually with your head of department. Many of our long-standing employees appreciate the days off during the week, when the streets around Lermoos, shopping centers in Innsbruck and Munich or the slopes of the ski area are less busy than at the hectic weekend.
There are only a few part-time jobs – which we are very proud of – but you can also discuss this individually with your department manager.
In the absolute peak season as well as in individual cases due to illness, overtime may occur – but to an absolutely manageable extent.
There is a non-manipulable (neither for employees nor for employers) working time control. By means of a palm scan, every minute of your work is precisely recorded and compensated accordingly.
Depending on the department, some or all of the uniforms are provided by us. The only thing you have to bring yourself in each department are
comfortable and visually appealing shoes.
Yes, and with great pleasure. We are very proud to be able to train young people and offer them a career in our hotel group. You can find more information about your apprenticeship with us under Apprenticeships.
At the Alpenrose we are currently training: hotel clerks|women, hotel and catering assistants|women, cooks|cooks, restaurant specialists|women. You can find more information under Apprenticeships. We look forward to meeting you!
Interns are just as important to us as our existing team members. Every year, around 12 interns have the opportunity to gain experience with us. As we can hardly cope with the number of applications for internships, we only take on interns who have to complete a mandatory internship.
Due to our size with a total of almost 4 hotels, there are always career opportunities for willing and talented employees. Together with our partner companies, we employ more than 650 people in the Familux Resorts in Upper Austria, Tyrol, Bavaria and Thuringia. In addition to 18 months of management training in all departments and in all businesses, there are of course always opportunities for promotion. Only internal applicants are considered for vacant positions at management level, so the position of management trainee is also reserved for internal applicants until further notice.